Frequesntly Asked Computer Repair Questions
Can a Abcom IT Services representative visit our office or home?
Yes, we can visit your office or home. Please call us on (07)5530 7806 to organise a pre-arranged time.
Is our work guaranteed?
All work is 100% guaranteed
How to keep Your Computers Warranty Safe
This depends on you date of purchase and whether you entered into an extended warranty agreement. Please contact your computers manufacturer or contact the business where you purchased your computer. In this way, your computer's warranty is kept intact. Usually its door to door delivery and collection. Please don't hesitate to contact us for assistance with this process.
Can we have a free quote?
We are always happy to provide an initial approximation assessment at no charge to you. Please call us on (07)5530 7806
How can I pay for your services?
You can pay either by cash, eftpos or credit card.
Does your business offer new computer hardware for sale?
New hardware or parts can be ordered once pre-payment is confirmed.
Can a Abcom IT Services representative help you purchase the software you need?
If you need help purchasing computer software, we can work with you to identify your needs that meet your requirements, budget, subscription model plus it's compatibility with your computer's operating system and hardware. We can then download and install it for you. Please don't hesitate to contact us for assistance with this process.
When can I collect my PC or goods?
Your technician will text you when your job is ready for collection.
What are the terms and conditions for purchased products?
DOA Returns(Dead On Arrival Returns)
In the event that you receive a product that is not in working order, please notify the Abcom IT Services by telephone and return the product within 7 days.
Please ensure that the product you are returning has complete packaging and contents as originally supplied.
Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
You must have your order number and A detailed fault description sheet must be sent together with all the returning goods.
You will be issued with a Return Authority (RA) Number once we have received the goods.
If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).
Damaged/Incorrect Product
In the event that you receive a product that is either damaged or not the product you ordered, please notify Abcom IT Services by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product.
You must have your order number.
Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty.
Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.
Product Return
Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee.
No refunds will be provided for any opened product.
All refunds for non-opened items exclude shipping and handling charges.
Please allow up to 30 days for refunds to be processed and credited to your account.
Warranty claim
- All goods sold by Abcom IT Services come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
- Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any warranty claim.
- Abcom IT Services is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Abcom IT Services.
- A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Abcom IT Services to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Abcom IT Services also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
- All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
- Abcom IT Services is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
- Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
- Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
- Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Abcom IT Services. Abcom IT Services is not responsible for any parcel missing in transit, on its return back to Abcom IT Services.
- Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
- Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
- We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Abcom IT Services is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
- If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Abcom IT Services