Computer Repairs

Remote Assistance

remote support

Please launch Internet Explorer
before clicking on Remote Support Client button

Frequesntly Asked Computer Repair Questions

Can a Abcom IT Services representative visit our office or home?

Yes, we can visit your office or home. Please call us on (07)5630 2058 to organise a pre-arranged time and place that is convenient for you.

Is our work guaranteed?

All work is 100% guaranteed, if we are unable to fix your problem - no charge will be made.

When can a Abcom IT Services representative come to see us?

Our business hours are:
Monday to Friday 8:30 am to 4:30pm

How to keep Your Computers Warranty Safe

When your computer is still under warranty please contact your computers manufacturer for any computer repairs. In this way, your computer's warranty is kept intact. Usually its door to door delivery and collection.

Can we have a free quote?

We are always happy to provide an initial assessment at no charge to you.

How much will it cost?

Our onsite fees start with a minimum charge of $44 (inc GST) for 30 minutes and $22 (inc GST) for 15 minute increments, all fees include GST.

In some cases we will provide a quote on a particular project.

Our place the fees start at $33 (inc GST) for the first 30 minutes and $16.50 (inc GST) for each 15 minute increments, all fees include GST.

How do I pay for your services?

You can pay either by cash, eftpos or credit card. Onsite cash or cheque is preferred.

How do we find our nearest Abcom IT Services representative?

Call 5630 2058 and ask about Abcom IT Services.

Do Abcom IT Services representatives sell new hardware?

New hardware can be ordered through our representatives e.g. a new PC or Notebook.

Can a Abcom IT Services representative provide the software we need?

We can also supply many different software applications, depending on your specific needs. We can even help you implement most of the common software packages as well as train you and your staff in their use.

When can I collect my PC or goods?

Pay when collecting from 7/30 Mudgeeraba Road, Mudgeeraba

8:30AM to 4:30 PM weekdays

What are the terms and conditions for purchased products?

DOA Returns(Dead On Arrival Returns)

In the event that you receive a product that is not in working order, please notify the Abcom IT Services by telephone and return the product within 7 days.
Please ensure that the product you are returning has complete packaging and contents as originally supplied.
Failure to report a DOA item within 7 days or return with incomplete packaging and contents as originally supplied will result in you not being able to claim the item as a DOA.
You must have your order number and A detailed fault description sheet must be sent together with all the returning goods.
You will be issued with a Return Authority (RA) Number once we have received the goods.

If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).

Damaged/Incorrect Product

In the event that you receive a product that is either damaged or not the product you ordered, please notify Abcom IT Services by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product.
You must have your order number.
Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty.

Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.

Product Return

Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee.
No refunds will be provided for any opened product.
All refunds for non-opened items exclude shipping and handling charges.
Please allow up to 30 days for refunds to be processed and credited to your account.

Warranty claim

Warranty turnaround time

Rates

Computer Repair

Onsite - $120* per hour (inc. GST) Minimum: $120*
Inhouse - $100* per hour (inc. GST)
Phone - $25* (inc. GST) per 15 minute increments (15minutes minimum charge)
Minimum service charge on ANY computer left for repair. $100*

Working to a budget? Call for a free rough quote.

Windows Training Support 

- $100.00* (inc. GST) per hour (1 hour minimum charge)
- any further time is calculated in $25.00* (inc. GST) per 15 minute interval

Business Support

$120.00* per hour

*Price subject to change without notice

computer repairs fees and charges

What Clients Are Saying About Us

"Your technician is just great – I have recommended you to a friend today if she ever needs assistance with her computer troubleshooting!!!! Please do place me on your newsletter list"

W. Y. Executive Assistant Broadbeach


"...it was nice to speak with you. You have gained a new customer in the future
Have been onto your website and found it impressive. I particularly like the idea of the map showing exactly where you are situated.....great idea

D. B. - Owner Operator
Pacific Pines


Computer Repairs Location

Unit 7/30 Mudgeeraba Rd, Mudgeeraba QLD 4213 

Service Areas

When you need the following services in the Gold Coast Region like computer repairs, virus removal and web design call Abcom IT Services on 5525 2369. Our Gold Coast computer repairs service the following suburbs:

Computer Repairs Advancetown, Computer Repairs Bonogin, Computer Repairs Broadbeach, Computer Repairs Broadbeach Waters, Computer Repairs Bundall, Computer Repairs Burleigh Heads, Computer Repairs Burleigh Waters, Computer Repairs Clagiraba, Computer Repairs Canungra, Computer Repairs Carrara, Computer Repairs Clear Island Waters, Computer Repairs Elanora, Computer Repairs Gaven, Computer Repairs Gilston, Computer Repairs Highland Park, Computer Repairs Lower Beechmont, Computer Repairs Mermaid Waters, Computer Repairs Merrimac, Computer Repairs Miami, Computer Repairs Mudgeeraba, Computer Repairs Nerang,Computer Repairs Pacific Pines, Computer Repairs Palm Beach, Computer Repairs Reedy Creek, Computer Repairs Robina, Computer Repairs Tallai, Computer Repairs Varsity Lake, Computer Repairs Worongary, Computer Repairs Wonglepong, Computer Repairs Biddaddaba, Computer Repairs Tamborine, Computer Repairs Tamborine Mountain, Computer Repairs Witheren, Computer Repairs Beechmont

For Gold Coast computer repairs and computer servicing. We service the following post codes;

4209, 4210, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4275.

Your area not listed here? We may have missed it... please contact your local computer repair guy on 5525 2369 for confirmation.